Changing Customers Password Without Consent

From slashdot.

"BBC News is reporting that a customer had his password changed without his knowledge. After some less than satisfactory service the customer in question changed his password to 'Llyods is pants'. At some point after that a member of staff changed the password to 'no it's not'. Requests to change it back to 'Llyods is pants', 'Barclays is better' or censorship were met with refusal. Personally I found the original change funny, like the customer did. After all, god forbid a sense of humour rears it's ugly head in business. What isn't acceptable is the refusal to change it per the customers requests after that."

http://yro.slashdot.org/article.pl?no_d2=1&sid=08/08/27/2246235